Dispatch board
Trip date, pickup point, hotel, driver, vehicle, guest count, and escalation owner in one view.
Operations
Reliability is the product. Vehicles are only the visible part.
Travel agencies switch transport partners when communication is cleaner, driver assignment is visible, and issues are escalated before the guest complains.
Operating system
The workflow a serious B2B transport partner should run.
This page avoids pretending that software alone solves logistics. It shows the checks that make the service credible.
Tracking-ready trips
Driver location can be shared through live links or future telematics once the stack is connected.
Driver checklist
License, vehicle documents, route notes, guest contact, cabin readiness, and reporting expectations.
Document vault
Permits, insurance, fitness, driver IDs, and renewal dates should be tracked before peak season.
Live visibility
What a partner dashboard should answer instantly.
An agency does not need decorative technology. It needs the answer to four questions: where is the vehicle, who is driving, what is the next pickup, and who do I call if something changes?
VehicleAssigned
DriverConfirmed
PickupBuffered
Checks
Operational checks to protect the agency relationship.
These are the controls that should sit behind the marketing claims before scaling ad spend.
Before booking
- Verify itinerary feasibility.
- Confirm vehicle count and luggage.
- Flag local route restrictions.
Before dispatch
- Share driver and vehicle details.
- Confirm pickup point and timing.
- Record emergency contact.
After trip
- Close invoice details.
- Collect agency feedback.
- Log delays, complaints, and improvements.
Lead automation
WhatsApp response and customer-detail capture plan.
The website opens WhatsApp with a professional details checklist. For true automated replies from the owner number, connect a WhatsApp Business Platform provider to a secure lead backend.
1. WhatsApp click
The button opens the owner number with a prefilled message asking for name, date, pickup point, route, vehicle, passengers, luggage, and agency.
2. Lead storage
Forms save the submitted lead locally today and are ready for a serverless endpoint that writes to Supabase, Airtable, Google Sheets, or a CRM.
3. Owner alert
The backend should send the owner a WhatsApp alert containing the lead summary, source page, campaign fields, and requested vehicle category.
4. Auto reply
Use approved WhatsApp Business templates to acknowledge the customer and ask for missing trip details in a polite, consistent tone.
5. Sales follow-up
The desk verifies route feasibility, shares availability for Urbania, Tempo Traveller, Honda Amaze, Swift Dzire, or Innova/Hycross, then sends a final quote.
6. Privacy control
Store consent, source, timestamp, and enquiry details; restrict dashboard access to owners and delete stale leads on a defined retention schedule.